Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university situated on the coast of southern New England. It’s a diverse and vibrant community of more than 8,800 students with campuses around the country and around the world. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

The University of New Haven’s School of Health Sciences is inviting applications from qualified candidates to serve as the full-time dental hygiene operations manager in our dental hygiene clinic. The ideal candidate has a minimum of 2 years of front office experience in a dental/health office setting, clinical knowledge of oral health, excellent organizational and computer skills, exhibits strong interpersonal skills and enjoys working with students, patients, and faculty in a high-paced clinical academic environment.

You are:

• Very organized

• Able to work in a fast-paced clinical academic environment with students and patients

• Someone with strong interpersonal/communication skills and the ability to manage relationships with students and the greater University community in a customer focused manner

• Bilingual in Spanish and English (preferred)

You will:

• Assist with obtaining and monitoring medical clearances from medical offices as requested by faculty and students by actively interfacing with medical professionals and communicating pertinent information to the clinical coordinators and faculty.

• Ensure operational standards of the office are met and maintained and that the office complies with university policies, clinical procedures as well as applicable state and federal laws.

• Communicate pertinent medical information to clinical coordinators and faculty.

• Responsible for resolving patient issues.

• Manages and trains student workers and graduate assistants and provides clinical assistance in a proactive manner.

• Manage and operate Eaglesoft Dental Office Software and associated applications and use the system to help streamline the office workflow

• Produce Eaglesoft reports as needed for accreditation and coordinate the auditing of patient records with faculty as requested and required.

• Assists clinic coordinators and faculty with operations as needed.

• Manage patient scheduling and student dental hygiene productivity, which includes obtaining clinical intake background from the patient in anticipation of the appointment.

• Provide clinical guidance to students and patients to complete required forms.

• Manage patient billing and payments.

• Maintain and analyzes scheduling and payment reports and looks for trends or anomalies.

• Perform general office duties, such as answering phones; faxing (x-rays and forms); photocopying; and filing.

• Proactively market dental hygiene clinic to perspective patients by explaining procedures provided, cost incurred, and time commitment involved.

• Procure and manage inventory of clinical and office supplies; follow-up with faculty, suppliers, and University business office as needed to confirm or change orders, track orders, and ensure timely delivery.

You need:

• Minimum Associates Degree; Bachelor’s or higher college degree preferred

• Proficiency in and minimum two years of hands-on experience with Eaglesoft Dental Software

• Basic knowledge of medical terminology and medical conditions associated with dental disease

• Minimum of 2 years’ experience independently managing the activities of a dental or health office required.

• Knowledge of CT CHIP/Medicaid/ Husky benefits and reimbursements.

• Advanced accounting skills, and knowledge of Microsoft Word, Outlook, Excel, and PowerPoint required.

• Strong interpersonal/communication skills; ability to manage relationships with students and the greater University community in a customer focused manner.

• Bilingual in English/Spanish preferred

What’s In It for You:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.

• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program

• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities

• Employee Discounts on products, services and educational opportunities

• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

To Apply:

If you have the qualifications we are looking for and are interested in working for an institution where the experience of learning is both personal and pragmatic and one that is guided by a distinguished faculty who care deeply about individual student success, we want to hear from you! 

Please submit you application here: https://newhaven.clearcompany.com/careers/jobs/686a983b-0358-bf70-9730-0c796c2d4cfc/apply?source=2621493-CS-53982